General

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General

 

Questions and answers about OMNITRACKER Windows User Interface ↦ General:

 

OTR-file opens login window with <userdefined> and in English language.

In several message templates, OTR-files are also sent in the appendix. If an Omnitracker session is not already open, the profile <userdefined> is displayed in the logon window and the session is opened in English.

You can view the profile used by the object to open by opening the .otr object with a text editor. The evaluation is then performed as follows:

  • If one or more profiles with the same host name exist (profile name does not matter), select the oldest one (=first entered the registry).
  • Otherwise: Create a new one (which is not saved). This is indicated by the fact that the profile name is called "User Defined". Here, the login language is actually always preset as English and should be changed.

The host name to be used to open the objects can be set in the Admin Client under File->Administration->Client Options (this is especially recommended in MSA environments). If there is no entry there, the current host name is selected during the creation of the OTR-file (the host name is also displayed in the lower right corner of the opened OMNITRACKER Windows client). Please see the Administrator Guide under Navigation: User Interface > Administrative Operations > Client Options >>> under *.OTR files.

Example:

Open an .OTR-file with a text editor (View (Lister)) with a right mouse click.

Example content:

OTR2/0000687870/0000000301/computer1.omnidomain.com/5085/0

If you now enter computer1.omnidomain.com as hostname in your desired login profile of the client, then exactly this Profile is "dragged" when opening the client. Otherwise the <user defined> profile with English client language is selected.

 

Why does the filter via reference list shows an unexpected result?

For filters using reference lists, the system checks for each line of the filter definition whether at least one object in the reference list matches the specified filter definition. The conditions do not necessarily refer to the same object in the reference list!

 

Where to define the tooltip text?

  1. If the control is attached to a field (attached):
    The Comment field can be filled in the field attributes of the attached field. This field can be maintained in several languages.

    For more information, see OMNITRACKER Administrator Guide: Navigation: User Interface > Fields > Field Properties Window.
  2. 2) If the field is not attached to a field (unattached):
    In the Edit Properties of the Edit Control in the Form Editor, the field Tooltip can be described.

    See OMNITRACKER New Form Editor Help under Navigation: OMNITRACKER New Form Editor > Scripting Reference > Button Control > Properties > Tooltip Property.

 

How to reset a long-running filter of a user?

To reset such filters, please proceed as follows:

  • Log in as another user with superuser rights.
  • Under File - Administration - Reset default filters select the affected user account and the affected folder and click Reset.

 

How to change OMNITRACKER logo to individual company’s logo in the Windows Client?

To adjust the image in the upper right corner of the WPF client login window, you need to distribute the following registry key on each client PC:

HKEY_CURRENT_USER\Software\OmniNet\OmniTracker

Name: LoginImagePath
Type: REG_SZ
Value: path_to_picture_file

Format recommendation:
280x280 px
file format PNG

If you set the LoginImagePath to your individual image, the link to the OMNINET website will be lost. All other links in the login window (upper left corner and in the footer) cannot be influenced.

It is also not possible to influence the OMNITRACKER logo in the upper right corner of the main window. You can add your company logo in the forms (also in search forms).

 

Why does the client freeze when I try to open a folder definition?

You have probabaly been working with a dual monitor that is actually not in use. OMNITRACKER remembers the position of the folder definition window and tries to reopen this window outside the visible window. Press the <ESC>-Key and you will be able to continue.

To get the folder definition window back into the visible range, please follow the steps below:

  • Open the folder definition. At that time, please do not use the mouse anymore.
  • Click on <Alt>-Key and release it.
  • Press the following subsequent keys: Left Arrow-Key -> Arrow Down-Key -> Arrow Down-Key -> Left Arrow-Key.

Now the mouse can be reused to place the window wherever you like to. OMNITRACKER will remember this position.

 

How to modify or delete a section in a memo field with timestamps?

Use a list view control and three buttons to add, delete and edit a (selected) section. Attach these buttons to TimeStampedMemoField\<Add / Delete / Modify> Section.

 

Why does my filter show different results as expected?

If your filter uses a "Reference list of objects" in filter conditions, then please be aware of the following:

Imagine the following filter:

<ReferenceListOfObjects>.filter condition 1 AND
<ReferenceListOfObjects>.filter condition 2

The filter finds objects that

  • at least one element fulfills filter condition 1 AND
  • at least one element fulfills filter condition 2
BUT NOT at least one element fullfills (condition 1 and condition2)

 

WPF: How to handle erroneously duplicated text to appear after deleting text in multiline text fields?

A bug in Microsoft's WPF libraries can cause erroneously duplicated text to appear after deleting text in multiline text fields in the end-user client.

This happens only in very rare cases: If you delete some lines in an edit-control, the text below the deleted segment gets shifted up. Some lines in this segment may become invisible under certain circumstances.

Microsoft is informed about that problem, but it is not yet clear when a workaround or solution will be available. Until this problem is fixed, users are encouraged to verify the contents of text fields for their correctness.

Be aware of the fact that this is just a display problem! When scrolling back to the beginning and scrolling down again, the duplicated section disappears.

 

Why does the OTR-File open a log in window with <userdefined> and English language?

The server host's name is stored as a fully qualified domain name in the OTR-file. If you open the OTR-file with a text editor, you will see the host name that is used. The system utilizes this host name in the follwing way:

  • If one or more profiles exist, where the host name matches the host name used in the OTR-file, then the oldest one is chosen (i.e. the oldest entry in the registry).
  • If no profile exists: Create a new (unsaved) profile. The <userdefined> log in with language "en" is used.

You can specify the host name that is included in *.OTR files in the Admin-Client via File > Administration > Client Options... This is important in a cluster environment ensuring that OTR-files do not contain the name of a specific cluster node, but the name of the cluster itself. Please find more information here:

Administrator Guide under: Navigation: User Interface > Administrative Operations > Client Options >>> see *.OTR files.

Example:
- Open an OTR-file with a text editor (View (Lister)).
Content: OTR2/0000687870/0000000301/server1.omnidomain.com/5085/0

If server1.omnidomain.com is defined as host name in the log in profile, then exactly this profile will be used for the login. If not, a <user defined> profile in the English language will be used.

 

WPF: Why does clicking on "Group By" in the column header (or other clicks) in combination with use of a CITRIX-Client not work?

The precondition is the use of a Citrix Receiver.

In the WPF-Client, clicking on "Group By" in the column header does trigger nothing. Also clicking the View-Button and selecting List-View or Tree-View does not activate anything.

The issue is reported here: https://support.citrix.com/article/CTX230584

It has been fixed in Version CITRIX Receiver for Windows 4.10.1.

 

Please find general information about the resizing of windows object forms (and global forms) and scrollbars.

a. Fixed size form:

  • if the form is less than the available size then no scrollbars will be displayed
  • if the form is greater than the available size then scrollbars will be automatically displayed

b. Resizable forms used as tabbed panes in the main window:

  • if the form is less than the available size then no scrollbars will be displayed
  • if the form is greater than the available size, but the value of <MinSize> is less than available then no scrollbars are used and the form is resized down to <MinSize>. If you then minimize this resized window, scrollbars will be displayed and the form is used in its original size in a scroll-viewer (and no longer in <MinSize> )
  • if the form is greater than the available size and also the value of <MinSize> is greater than available then scrollbars are displayed

c. Resizable forms used as stand-alone popup window:

  • if the form is less than the available screen then no scrollbars will be displayed; the popup window can be at most minimized down to <MinSize>
  • if the form is greater than the available screen, but the value of <MinSize> is less than the screen then no scrollbars will be displayed and the form is resized automatically; the popup window can be at most minimized down to <MinSize>
  • if the form is greater than the available screen and the value of <MinSize> is greater than the screen then the popup window is displayed with scrollbars

If the form is still displayed in a truncated look then you have to check the values and properties of the form in the form editor.

E.g. form resizable=yes with <MinSize>=0 but with controls using absolute sizes, such as TabControls with absolute height >800 DLU or OK-Button with fixed offset to the top border of the form. So, when using something like that you have to set a valid <MinSize> to avoid unwanted truncations.

 

How to identify the used version of an OMNITRACKER template?

Newer template versions:

In the OMNITRACKER folder structure in the folder 00. basic data > 00. OT-T versions.

Older template versions:

In the main menu of the WPF client, select the menu item "Extras" (German language) / "Tools" (English language). Please select the corresponding version-<template> in the list of tools.

If there is no entry of this kind (Version-<template>), an administrator can complete the missing entry by selecting "Tools > Customize" / "Extras > Customize". The list is extended accordingly.

Further information can be found in the OMNITRACKER User Manual: Navigation: OMNITRACKER: The OMNINET Problem and Request Tracking System > Miscellaneous Tools > Customize Tools menu.

 

WPF: how to change the OMNITRACKER logo to individual company’s logo?

To change the top right picture in the Login-Window of the WPF Client you have to add the following registry key on every client pc:

HKEY_CURRENT_USER\Software\OmniNet\OmniTracker

Name: LoginImagePath
Type: REG_SZ
Value: path_to_picture_file

Recommendation:
280x280 px
file format PNG

If you change the "LoginImagePath" to your individual image then the linkage to the OMNINET WebSite will be lost. All other linkages offered in the Login-Window (top left corner and footer) cannot be changed.

It is neither possible to change the OMNITRACKER logo on the left top corner of the Login-Window nor to change the OMNITRACKER footer. It is not possible to change the OMNITRACKER logo on the top right corner of the main window. You can add your individual logo to the forms.